The presale for 2025 US Open tickets recently faced criticism from tennis fans. Many expressed frustration after tickets sold out within minutes and began appearing for resale at inflated prices.
This year, the US Open is scheduled from Aug. 24 to Sept. 7, with matches set to take place on the outdoor hard courts at the USTA Billie Jean King National Tennis Center in New York City.
Fans React to US Open 2025 Tickets Presale Controversial Incident
Online ticket sales for the 2025 US Open were handled by Ticketmaster, with the presale beginning on Tuesday, May 27. Fans waiting in the queue found that tickets were gone almost immediately and were being resold at nearly double the original price.
Tennis fans weren’t happy and took to social media to share their anger and disappointment. One fan described the situation as “incredibly disappointing.”
“@Ticketmaster @usopen This is incredibly disappointing… We are still in presale, and the stadium is sold out for regular tickets yet half of them are already up for resale… I thought we were doing more to prevent this,” they wrote.
@Ticketmaster @usopen This is incredibly disappointing… We are still in presale, and the stadium is sold out for regular tickets yet half of them are already up for resale… I thought we were doing more to prevent this pic.twitter.com/C6loTgZ471
— Mike Troise (@MikeTroise) May 28, 2025
Another fan called out both the US Open and Ticketmaster for delivering “the worst customer experience.”
“How can it be almost all resale tickets at 9:05 a.m.? And the tickets that are available are double last year? What benefit are we getting? Always the worst customer experience with both Ticketmaster and the US Open.”
How can it be almost all resale tickets at 905am? And the tickets that are available are double last year? What benefit are we getting? Always the worst customer experience with both Ticketmaster and the US Open.
— JNM (@JNMegna) May 27, 2025
“This phenomenon started last year. I used to get ground pass tickets at face value during the summer and attend multiple times with my tennis teammates. Last year, resellers got every single ticket on day 1 making it prohibitive for local fans. This year I went to the Australian Open and discovered they also use Ticketmaster but manage to control the craziness. @usopen and @ticketmaster in the US can do better,” a fan posted.
“Another year trying the Amex presale, another year of only reseller tickets showing up less than 5 minutes in. F*** Ticketmaster and the US Open. Scalper paradise. #usopen,” another fan wrote.
“It’s absurd! The presale opened at 9 a.m., and when it was our turn at 10:55 a.m., every single ticket was already resale at double the price from when we got in the queue two hours ago. @usopen and @Ticketmaster should be issuing an apology and a discount code to everyone that showed up,” a fan posted.
It’s absurd! The presale opened at 9am and when it was our turn at 10:55am EVERY SINGLE TICKET was already resale at double the price from when we got in the queue 2 hours ago. @usopen and @Ticketmaster should be issuing an apology and a discount code to everyone that showed up.
— Nicole Winter (@NicoleDigsAHole) May 27, 2025
“It is disgraceful, we were online exactly at 9 am and there were thousands in the line ahead of us and the bots were just buying everything up because it was all instantly resale.
“Ticketmaster have no motivation to fix things since they can double dip on the resale but @usta need to seriously consider the impact this is having on kids and the future of tennis. Btw cheapest grounds passes we could find for middle Saturday were in the high $400s!!! Madness! Went to the mens final two years ago for less!!” a fan wrote.
“I was awake so I decided to join the Amex presale queue for the US Open. Please tell me why there were this many resale tickets 25 minutes into the presale?” a fan posted.
I was awake so I decided to join the AMEX presale queue for the us open. Please tell me why there were this many resale tickets 25 minutes into the presale? pic.twitter.com/2jL4vpsMyQ
— Audrey (@audreyveronne) May 27, 2025
It’s pretty clear that fans are upset and understandably so. However, time will tell if the situation will be rectified. Judging by the initial responses, it doesn’t look like it will come anytime soon, if at all.
